About the Role We’re looking for fluent Italian speakers with a passion for customer service and digital communication to join our Social Media Customer Care team in September & October in Lisbon. You’ll be the voice of the brand across social media and digital channels, helping customers with their questions, resolving issues, and creating a positive experience with every interaction. Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory. What You’ll Do * Respond to customer queries through social media and digital platforms. * Provide clear, accurate information and effective solutions. * Manage complaints professionally and elevate complex cases when needed. * Communicate with empathy while maintaining a professional, customer-first approach. * Follow established quality standards and company procedures. * Meet individual productivity and performance targets. What You Bring * Fluent Italian, both written and spoken. * Intermediate English (B1/B2). * Typing speed of 20+ words per minute. * Strong communication, problem-solving,



and interpersonal skills. * A genuine customer-focused mindset. * Ability to work efficiently in a fast-paced digital environment. * Basic computer skills and familiarity with social media platforms. Contract & Working Conditions * 12-month initial contract, with the possibility of renewal. * Full-time: 40 hours per week. * 8-hour shifts on a rotating schedule. * Flight ticket reimbursement according to company policy. * Comprehensive health insurance. * Free Portuguese language classes. Salary & Benefits Without Company Accommodation * Base Salary: €1,366.17/month * Performance Bonus: Details shared during the recruitment process with the company. With Company Accommodation * Base Salary: €1,040.68/month * Performance Bonus: Details shared during the recruitment processwith the company. Why Join? * Work in a truly international and multicultural environment. * Receive full on-boarding and profes

📌 Italian Social Media Customer Specialist in Lisbon w/Relocation (Barcelona)
🏢 Cross Border Talents
📍 Barcelona