We are recruiting tech savvy experts to support the users of a world leader company in in technology services.

¿Posee las habilidades y la experiencia adecuadas para este puesto? Siga leyendo para descubrirlo y envíe su solicitud.

Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.

As a Technical Support Expert your responsibilities will be:

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- Interact with users via email, phone, and chat

- Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions

- Troubleshoot technical questions including software, hardware, and logistic questions

- Escalate complex issues and provide context to the reason for the escalation

Requirements

To be successful in this role you need:

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- Native level of French and C1 level of English

- Previous customer facing experience (B2B or B2C)





- Prior experience in multi-channel customer supportExperience working within a metric and target focused work environment

- Excellent listening and communication skills, written and verbal

- Demonstrated ability to work through complex technical problems

- Strong attention to detail

Benefits

What do we offer:

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- Full-time (39 hours/week) from 08.00 until 22.00, from Monday to Sunday

- Relocation Package:

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- Flight/Train tickets

- 600€ after 1 month in the company xcskxlj

- PCR test cost compensation

- Salary: 19.220,00€ gross/year

- Continuous training and development program

- Employment with the world’s largest provider of contact center services

- Excellent work environment, great colleagues, social arrangements and personal development

- Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team

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📌 French Customer Advisor - Barcelona, Spain
🏢 Cross Border Talents
📍 Barcelona