We are looking for an experienced SAP Service Manager to join our team on an initial 6-month contract, working predominantly remotely from Spain with 2-3 days per month onsite in Barcelona. This is a key service management role, responsible for ensuring the effective delivery, performance and continuous improvement of SAP services across the business. You will act as a key point of contact between business stakeholders, internal SAP teams and third-party suppliers. Key Responsibilities * Own and manage the end-to-end delivery of SAP services. * Act as the primary service management contact for business stakeholders and key customers. * Manage incidents, problems, service requests and escalations, ensuring issues are resolved within agreed SLAs. * Coordinate SAP technical and functional teams, including Basis, infrastructure,



application support and development teams. * Monitor service performance, availability, KPIs and SLA compliance. * Lead major incident management and ensure effective communication throughout critical incidents. * Drive problem management and root-cause analysis to prevent recurring issues. * Coordinate and oversee SAP changes, releases, upgrades and maintenance activities. * Manage relationships with external SAP partners and service providers. * Produce regular service reports and communicate service performance to senior stakeholders Candidates are to be located in Spain ideally #J-18808-Ljbffr

📌 SAP Service Manager (León)
🏢 Red Global
📍 León