Warehouse Manager Bigblue is the fulfillment solution of customer-centric brands. Hundreds of brands leverage our warehouse network to scale operations effortlessly and build a delivery experience that boosts sales In a world where Amazon is increasingly dominating e-commerce, together with companies like Stripe and Shopify, we’re on a mission to help independent brands fight back The role represents a critical function within the Bigblue Fulfillment team to deliver an exceptional experience to our merchants in Spain. It is a unique opportunity to have a meaningful impact on our customers and to get a 360 view on the e-commerce supply chain. About the role Location: Madrid and a warehouse in Guadalajara, Spain Bigblue is looking for an experienced and results-driven Warehouse Manager to manage our Spanish warehouse. * The role represents a critical function within the Bigblue Fulfillment team to deliver an exceptional experience to our merchants.
* Own KPIs that drive a world-class merchant experience * Ensure compliance guidelines are met * Consistently hold warehouse partners to strict SLA expectations * Provide reports of performance and action plans when needed * Contribute to process and systems development * Identify issues and provide plans to improve operations * Recommend and implement methods and procedures to enhance performance * Track learnings and best practices to contribute to our Standard Operating Procedures * Monitor warehouse transformation projects (e.g. mecanization) * Act as Bigblue onsite operations manager * Serve as an escalation point both internally and externally * Build strong relationships with all warehouse stakeholders * Provide warehouse expertise to Growth and Customer Success team * Track & analyze warehouse costs. Suggest ways to reduce costs Requirements * Ability to travel onsite (driving license) * Strong computer literacy skills - including usage of Google Sheets/Excel. * 3+ year of experience in supply chain, fulfillment, e-