Uplift is a dynamic agency specializing in integral talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 52 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends. About Our Client

Our client is a global fintech company providing payment and financial solutions for businesses We're looking for a

Customer Service & Customer Success Team Lead

to own the post-sale customer journey for a global

card issuing and embedded finance solution . This role combines

Customer Success, relationship management and hands-on Customer Service leadership . You'll focus on keeping customers engaged, identifying risks early and turning successful product usage into

retention, growth and cross-sell opportunities . What You'll Do

Own customer relationships following

implementation and onboarding Monitor

adoption, spend, utilisation and overall customer health Lead

retention and churn prevention





activities Identify

cross-sell, account growth and expansion opportunities Lead QBRs and partner with Sales on account development Lead the

L1 Customer Service function , particularly during launch and scale-up Oversee onboarding, product education and day-to-day customer support Manage

L1/L2/L3 escalations

with internal teams and financial partners Track customer satisfaction, response times and service performance What We're Looking For

Experience in

Customer Success, Customer Service or Account Management

within fintech, payments or financial services Good knowledge of

card issuing, FX, payments, acquiring and/or e-commerce Experience working with

issuers, processors or financial partners Strong commercial mindset with experience in

retention, adoption, account growth or cross-sell Experience with

QBRs, customer health and churn prevention

is a plus German, a

Baltic language, Slovak or Slovenian

is a strong plus This is a great fit for someone who can combine

strong customer relationships with operational service leadership and a commercial mindset .

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📌 Customer Service & Customer Success Team Lead (Madrid)
🏢 Uplift People Consulting
📍 Madrid