Online marketplaces have never been this awesome. Join Our Growing After-Sales Team Make life easier for chefs and hoteliers across Europe METRO Markets is growing its After-Sales Team and is now hiring in Azuqueca de Henares ,Palma de Mallorca or Düsseldorf. Your mission: help our professional HoReCa customers keep their ovens hot, their fridges cool and their guests happy by resolving technical issues on equipment bought through the METRO / makro online marketplaces across Europe — including France, Germany, Portugal, Italy, Croatia, and Netherlands. What you’ll do * Handle escalated after-sales dossiers (phone & email) coming from front-line Customer Service. * Review customer evidence (photos, videos, error codes), diagnose the root cause and decide next steps. * Guide customers through remote troubleshooting or dispatch a technician when on-site diagnostics are needed. * Verify warranty coverage, prepare clear cost estimates for out-of-warranty repairs and negotiate fair solutions in line with our Generosity Framework. * Act as the main contact for external service partners:



track open jobs, remove blockers, keep everyone informed. * Document every action in Freshdesk with the accuracy needed for carrier claims and legal follow-up. * Work in a hybrid setup : part remote, part on-site (warehouse or local office depending on location), with hands-on access to the equipment you support. You've got * Customer-centric mindset and genuine enjoyment in solving unique technical cases. * Languages: fluent in English plus at least one additional language such as German, or Dutch (the more, the better). * Confidence to run step-by-step troubleshooting by phone or e-mail. * You don’t need to be a certified engineer—curiosity and a willingness to learn are key, and we’ll train you thoroughly. * Strong negotiation & complaint-handling skills; you stay calm when a chef is in the weeds. * Experience coordinating with repair partners or field technicians (nice-to-have, not mand

📌 After Sales Specialists DE (Castilla-La Mancha)
🏢 METRO Markets
📍 Castilla-La Mancha