* Automotive Industry * New creation position Automotive company * Lead dealer technical support activities (hotline, case management), manage Technical Service Bulletins, and escalated complex technical issues to HQ. * Serve as the primary technical contact for the dealer network. * Implement and control warranty policies, analyse warranty trends, and support dealers in correct warranty processes and compliance. * Deploy the technical training strategy for Spain, covering new models, EVs, and ADAS. * Ensure certification, launch readiness, and training quality through external training partners. * Coordinate recalls and service campaigns, ensuring clear dealer communication, correct execution, completion monitoring, and reporting to HQ and authorities. * Conduct workshop audits, assess compliance with service and safety standards, identify gaps, and drive corrective actions with dealers. * Manage outsourced technical training providers, ensuring alignment with curricula, quality standards, budgets, and KPIs. Responsible for aftersales technical and operational performance of the Spanish dealer network. #J-18808-Ljbffr

📌 Technical aftersales manager (Madrid)
🏢 Michael Page
📍 Madrid