French Speaking Customer Service Agent For Mercedes About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment and BPO firm dedicated to connecting top-tier talent with world-class organizations. As a leader in European human capital solutions, we pride ourselves on facilitating exceptional career growth through our exclusive partnerships in the automotive sector. Job Overview We are currently scouting for a talented professional to join our team for a French Speaking Customer Service Agent For Mercedes position in Greece. This role offers an unparalleled opportunity to represent a luxury automotive leader, providing premium support to a integral client base while enjoying the Mediterranean lifestyle through our sought-after French-speaking jobs. Key Responsibilities * Act as the primary point of contact for Mercedes owners, providing professional guidance on vehicle features and technical queries * Manage high-quality inbound inquiries via phone, email, and chat,



maintaining the prestigious image of the automotive brand * Assist clients with scheduling maintenance, service appointments, and resolving automotive-related concerns with precision * Maintain detailed case records within our CRM, ensuring data accuracy and compliance with automotive industry standards * Collaborate with international teams to optimize the customer experience for French-speaking market segments * Provide insightful feedback to the management team regarding customer trends and common automotive technical queries * Participate in ongoing product training to stay updated on the latest innovations and luxury car models from Mercedes Requirements * Native or fluent French (spoken and written) is mandatory for this role * Strong proficiency in English to engage with our international corporate environment * Valid EU passport or a valid Greek work permit * Genuine interest in the automotive industry and a commitment to customer excellence * Excellent interpers

📌 French Speaking Customer Service Agent For Mercedes (Palma)
🏢 Mercier Consultancy MD
📍 Palma