Job Description Office based 4 days a week in Fortinet's Madrid office Need to be Spanish/English speaker - business level Key Responsibilities * Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and support * Become a trusted advisor by proactively guide your customers with technical recommendations and best practices * Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions * Take initiatives and ownership of customer incidents to drive for timely resolutions * Manage customer communications and expectations until the closure of each case * Participate in customer conference calls or face to face customer meetings * Produce service reports to summarize service activity and performance for key stakeholders * Report Software/Hardware related issues to R&D; department and assure follow-up Skills and Attributes Requirements * Good understanding of data networking protocols, specifically TCP/IP, routing and switching * Hands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web application Firewall) * Strong troubleshooting and problem solving skills * Face to face and remote customer management experience * Previous experience in a technical support position with telco or large enterprise space. * Strong interpersonal and communication skills * Previous experience on Fortinet products is an advantage Educational and Experience Requirements * Minimum of 6 years of experience in a technical support/post-sales role * Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent experience * Fortinet certification FCP, FCSS, FCX a distinct advantage or similar #J-18808-Ljbffr

📌 Technical Account Manager (Madrid)
🏢 Fortinet
📍 Madrid