* Hostaway is looking for a tech-savvy Technical Support Level 1 Specialist to join our team, supporting our growing European customer base, with a focus on French and English speaking markets * In this role, you’ll develop deep knowledge of our B2B SaaS product portfolio and provide high-quality technical support to help customers get the most from our platform and grow their short-term rental bookings * You’ll work primarily with customers in French and English * Provide customer support via phone, chat, and email, ensuring timely, clear, and helpful responses to customer inquiries * Diagnose and troubleshoot technical issues customers experience with our SaaS platform, including software functionality, configuration, and integrations * Collaborate closely with internal teams, including Product Development and QA, to upscale and resolve complex technical issues * Document and track customer inquiries, issues,



and resolutions in our support system * Proactively identify opportunities for process improvements and contribute to knowledge base articles and support documentation * Assist with product demonstrations and customer training sessions when needed * Stay up to date with the latest product features, enhancements, and industry trends to effectively support customers and provide valuable feedback to internal teams Benefits o Company stock options provided to every role o Career advancement opportunities o Dynamic international culture o Strong problem-solving skills and the ability to troubleshoot technical issues clearly and effectivelyC2-level French and English proficiency, including excellent written and spoken communication skills. o You’ll support customers in both languages via phone, chat, and email2+ years of experience in a technical support, customer support, or call centre role, within a SaaS or technology environment o Eagerness to learn, a customer-first mindset, and a commitment to delivering high-quality support o Willingness to work shifts. The

📌 Technical Support Specialist (Barcelona)
🏢 Hostaway
📍 Barcelona