Customer Service Project/Program Manager for Video Shorts

Description -

The HP Customer Support Video Team is seeking an innovative, customer-focused project manager to lead the strategy, planning, and delivery of short-form video content designed to help customers succeed with HP products. This role is responsible for identifying high-impact content opportunities, managing vendor production resources, driving continuous innovation, and increasing video views, engagement, and subscriber growth through customer-focused video shorts.

Approximately 90% of this role will focus on YouTube Shorts and short-form customer support content. The remaining 10% will support internal HP video initiatives and stakeholder requests. The successful candidate will demonstrate a growth mindset, embrace continuous learning, and actively seek innovative approaches, tools, and technologies that improve customer engagement and business outcomes.

Key Responsibilities
Customer Support Video Shorts (Primary Focus)
- Own the strategy, planning, prioritization, and delivery of HP Support YouTube Shorts.




- Identify customer support topics, search trends, product questions, and emerging issues that have the potential to drive views, engagement, and subscriber growth.
- Work with stakeholders, category experts, support organizations, and analytics to identify opportunities for new Shorts content.
- Manage communication and expectations with stakeholders throughout the content lifecycle.
- Create and maintain a prioritized roadmap of Shorts opportunities based on customer demand, business priorities, and performance potential.
- Manage external vendors responsible for scripting, video capture, editing, voiceover creation, and post-production.
- Ensure vendor deliverables meet quality, branding, accessibility, and content standards.
- Monitor social, video, AI, and platform trends to identify innovative formats and opportunities.
- Drive continuous innovation by testing new content formats, work

📌 Customer Service Project/Program Manager for Video Shorts (San Cugat del Vallés)
🏢 HP
📍 San Cugat del Vallés