OverviewWELCOME TO SITAAt SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the general air travel industry.You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. ABOUT THE ROLE AND THE TEAMAs Lead Site Reliability Engineer/ Expert you will be responsible for the proactive support of products so that there is high product performance that is continuously improved. Manages the creation and maintenance of the event catalog to trigger events and develop both manual remediation approaches and automated workflows to resolve alerts. Oversee the deployment of IT services and solutions ensuring successful integration with minimal disruption. WHAT YOU WILL DO:Define, build, and maintain support systems to ensure high availability and performance. Implement automation for system provisioning,



self-healing, auto-recovery, deployment, and monitoring. Perform incident response and root cause analysis (RCA) for critical system failures. Monitor system performance and establish Service-Level Indicators (SLIs) and Service-Level Objectives (SLOs). Proactively identify and remediate performance issues. Coordinate with internal and external stakeholders to improve service performance and ensure high availability. Accountable within SGS for in-scope product availability and performance. Problem Management Conduct thorough problem investigations and root cause analyses to diagnose recurring incidents and service disruptions. Coordinate with Incident Management teams and collaborate with PSOs and Engineering/Product teams to implement permanent solutions. optimize it for efficiency. Develop event response protocols, provide training, and ensure efficient incident handling. Contribute to

📌 Lead Site Reliability Engineer/ Expert (Barcelona)
🏢 Sita - Société Internationale De Télécommunications
📍 Barcelona