The Boutique Manager is responsible for leading and managing all operations of the Montblanc boutique, ensuring exceptional customer experience and the achievement of sales and profitability targets. This role requires a dynamic leader with a passion for luxury, a deep understanding of customer service, and the ability to inspire and develop a high-performing team. Key Responsibilities: * Sales Management and Objectives: o Develop and implement strategies to achieve and exceed the boutique's sales and KPIs targets. o Monitor and analyze traffic, market trends and competition to identify growth opportunities. o Manage the boutique's budget and control expenses. * Clienteling & Customer Experience: o Ensuring the growth of the customer database and improve its quality. o Ensure that every customer receives personalized and high-quality service, creating a memorable shopping experience. o Resolve customer complaints and issues efficiently and professionally. o Foster long-term relationships with customers, building a loyal customer base. * Team Management: o Recruit, train,



and develop a highly motivated and competent sales team. o Set clear performance objectives and provide regular feedback. o Create a positive and collaborative work environment. o Manage staff schedules and ensure adequate boutique coverage. * MKT, Product Management and Visual Merchandising: o Design and enhance marketing initiatives aligned with the boutique's needs, in collaboration with the Retail and Marketing departments. o Maintain in-depth knowledge of Montblanc products, including their history, features, and benefits. o Develop a deep understanding of inventory through rigorous analysis of sales performance, focusing on sales and profitability. o Oversee the visual presentation of the boutique, ensuring it aligns with Montblanc brand standards. o Manage boutique inventory, minimizing losses and maximizing product availability. o Manage warehouse space by structuring and organizing it. * Bo

📌 Boutique Manager (Comunidad de Madrid)
🏢 Richemont
📍 Comunidad de Madrid