* At Gong, you will join a company built on innovative products, ambitious goals, and passionate people * We are shaping the future of revenue intelligence and we want people who are excited to build what comes next * You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other * Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact * If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career * As a Renewal Manager at Gong, you’ll play a critical role in ensuring our SMB customers continue to see value and renew their partnership with Gong * You’ll drive the end-to-end contract renewal process, identify expansion opportunities, and collaborate cross-functionally to ensure a seamless customer experience * You will also contribute to improving efficiency and retention through our renewals playbook, operational workflows,



and customer engagement strategies * Own the renewal process from initial outreach to contract execution, ensuring on-time renewals and reducing churn * Lead commercial negotiations by developing pricing proposals, overcoming objections, and ensuring win-win contract agreements * Drive customer engagement through live interactions, leveraging data insights to reinforce Gong’s value and alignment with customer goals * Identify upsell and expansion opportunities within existing accounts by uncovering needs for additional seats, products, or services * Manage renewal forecasting and pipeline in Salesforce, tracking renewal progress, risks, and deal velocity * Collaborate cross-functionally with Digital Customer Success, Sales, and Operations to accelerate renewals and improve processes * Develop and refine renewal processes by advocating for system improvements and automation to increase efficiency * Mitigate churn risk by identifying at-risk customers early and executing tailored renewal

📌 Renewal Manager (Cataluña)
🏢 Gong
📍 Cataluña