Overview Service Manager / Service Transformation (Key Client) - (Only Spanish Residents) Capitole Madrid, Community of Madrid, Spain Are you ready to take on a strategic role for one of our key clients? This position leads a high-impact transformation, guiding the evolution of services from Time & Material (T&M;) to managed services and fixed-price projects. This is a unique opportunity to combine strategic vision, client leadership, and operational excellence, while driving value and innovation for a major client in a highly international environment. What you’ll do * Build strong and lasting relationships as a trusted partner for a key client. * Design, implement, and optimize managed services and fixed-price project models. * Define, monitor, and enforce SLAs, KPIs, and performance metrics to ensure top-quality delivery. * Proactively manage risks and dependencies, anticipating challenges before they impact the business. * Oversee invoicing, cost control, and contract management, ensuring transparency and financial health of the engagement.



* Identify opportunities to add value through upselling and cross-selling. * Lead and coordinate multidisciplinary teams, fostering collaboration across stakeholders. * Provide progress reports and strategic insights to clients and internal leadership. What you bring * Proven experience in Service Management, ideally driving transitions from T&M; to managed services. * Strong commercial acumen and negotiation skills in international corporate environments. * Solid knowledge of IT/OT technologies and service delivery models. * Experience managing SLAs, KPIs, risks, and complex projects. * Ability to lead teams and influence multiple stakeholders effectively. * Fluent in English and Spanish (C1), comfortable in multicultural environments. * Results-driven, proactive mindset with high adaptability. Nice to have: * Background in digital transformation or large-scale projects. * Familiarity with project management and reporting tool

📌 Service Manager (Madrid)
🏢 Capitole
📍 Madrid