We are recruiting tech savvy experts to support the users of a world leader company in in technology services. Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online. As a Technical Support Expert your responsibilities will be: * Interact with users via email, phone, and chat * Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions * Troubleshoot technical questions including software, hardware, and logistic questions * Escalate complex issues and provide context to the reason for the escalation Requirements To be successful in this role you need: * Native level of French and C1 level of English * Previous customer facing experience (B2B or B2C)



* Prior experience in multi-channel customer supportExperience working within a metric and target focused work environment * Excellent listening and communication skills, written and verbal * Demonstrated ability to work through complex technical problems * Strong attention to detail Benefits What do we offer: * Full-time (39 hours/week) from 08.00 until 22.00, from Monday to Sunday * Relocation Package: o Flight/Train tickets o 600€ after 1 month in the company o PCR test cost compensation * Salary: 19.220,00€ gross/year * Continuous training and development program * Employment with the world’s largest provider of contact center services * Excellent work environment, great colleagues, social arrangements and personal development * Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team #J-18808-Ljbffr

📌 French Customer Advisor (Barcelona)
🏢 Cross Border Talents
📍 Barcelona