Senior Observability Engineer - New Relic Consolidation

Location: Remote from Spain (an indefinite Spanish employment contract)

We are looking for a Senior Observability Engineer to design and implement a consolidated New Relic observability layer across multiple project tenants. The role will focus on scalable New Relic administration, cross-account telemetry aggregation, observability-as-code, alerting integration, and standardized telemetry and metric design for large-scale AI agent environments.

About the Client

Our client is a large general enterprise operating across multiple markets, with a complex technology landscape and a strong focus on digital transformation and innovation. The organization is actively investing in modern cloud, data, and AI capabilities to enable scalable, secure, and highly automated solutions across its business.

About the Project The project is focused on building an enterprise-grade AI Agent Platform from the ground up. The platform will provide a standardized foundation for developing, deploying, orchestrating, securing, and observing AI agents across multiple teams and use cases.

The initiative covers the full agent lifecycle and brings together agent orchestration, observability, security, governance, integrations, evaluation, and platform engineering. Engineers joining the project will have an opportunity to influence key architectural and technical decisions and contribute to a new platform rather than maintaining an existing solution.

Must-Have Experience:

- 6+ years in Observability or Site Reliability Engineering (SRE).

New Relic Core & Administration:

- Enterprise Architecture: Hands-on experience administering New Relic at scale, including multi-tenant/cross-account setups and management accounts.
- Telemetry Aggregation: Expertise in cross-account NRQL queries, cross-tenant telemetry aggregation, and custom reporting.
- Segregation Models: Familiarity operating within Technical,



Business, and Audit observability segregation frameworks.

Observability-as-Code & Automation:

- IaC: Strong experience managing dashboards and alert policies using code (Terraform New Relic provider or Crossplane).
- Incident Routing: Hands-on setup of alert routing via Opsgenie (or ServiceNow).

Data Engineering & Telemetry Standards:

- OpenTelemetry: Working knowledge of OpenTelemetry/ADOT consumption, including OTLP and Firehose ingestion into New Relic.
- Cardinality Management: Metric dimension design and facet optimization for large agent estates (ensuring low-cardinality and high stability).

Nice to have:

- AWS Bedrock AgentCore observability (Transaction Search, GenAI Observability)
- Kinesis Firehose metric/log forwarding pipelines (CloudWatch → New Relic)
- Cost/token attribution modeling for GenAI workloads
- Crossplane-based provisioning of observability resources

Responsibilities:

- Design and operate a multi-account New Relic observability environment, consolidating telemetry from multiple project tenants.
- Build cross-account NRQL queries, dashboards, and reporting for centralized operational visibility.
- Implement dashboards-as-code and alert-policy-as-code using Terraform and Crossplane.
- Configure and manage New Relic alert policies and routing to Opsgenie, with future integration into ServiceNow.
- Support ingestion of telemetry into New Relic through OpenTelemetry/ADOT, OTLP, and Kinesis Firehose pipelines.
- Define scalable metric dimensions and low-cardinality facets for large AI agent estates.
- Establish observability patterns that support Technical, Business, and Audit telemetry segregation.
- Support cross-tenant monitoring, reporting, and operational governance.
- Collaborate on observability for GenAI workloads, including AWS Bedrock AgentCore telemetry and cost/token attribution.
- Automate provisioning and lifecycle management of observability resources using Terraform and Crossplane.

📌 Senior Observability Engineer - New Relic Consolidation (España)
🏢 Intellias
📍 España