Job Title: Team Leader (French - speaking) - On-site Para ser considerado para una entrevista, por favor, asegúrese de que su solicitud se ajusta plenamente a las especificaciones del puesto que se encuentran a continuación. Step into an engaging and supportive environment where your career can truly thrive. At Concentrix, you'll be part of a diverse and collaborative team empowered to make a real impact. We are committed to fostering your professional growth and well-being, guided by values like integrity and excellence. Join us and discover a place where you are valued, engaged, and have the opportunity to do meaningful work. Responsibilities * Ensure delivery of services meets contractual KPIs, quality standards, and financial targets * Handle escalated customer issues and provide subject matter expertise * Monitor attendance, work performance, and compliance with policies and legal requirements * Analyze team metrics, identify root causes of attrition, and partner with leadership on retention strategies * Implement corrective actions for performance issues,



up to and including termination * Communicate expectations, updates, and process changes effectively to staff * Manage shift-wide projects to improve productivity, quality, and service processes * Collaborate with clients to align on strategy, KPI performance, and service delivery Requirements * Bilingual or proficient level of French and advanced level of English * Previous management experience in a contact center environment * Strong communication skills, both written and verbal * Demonstrated ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables * Work well under pressure and follow through on items to completion * Strong affinity with numbers and reporting, experience with Microsoft Excel and PBI are essential What's in It for You * Full time, permanent Spanish contract: Monday to Friday, 09:00 - 18:00 * Salary range between 26,000 - 30,000 euros gross/year * Excell

📌 Team Leader (Almogía)
🏢 Concentrix
📍 Almogía