Job Title: Customer Service Representative (Spanish - Speaking) On Site TR02 Job Description Experience the power of a game-changing career Desplácese hacia abajo para encontrar una descripción detallada de este trabajo y lo que se espera de los candidatos. Envíe su solicitud haciendo clic en el botón "Solicitar". Are you looking for what's next? We're a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (onsite), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more. Career growth and personal development This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies,



and the continuing support you'll need to succeed What you will do in this role As a Customer Service Representative on our team, you will: * Respond appropriately tocustomers'requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained * Escalate potential service issues * To follow all the processes and procedures of the project * Provide cover for other Agents in their absence, either within the same team or across teams * Liaise with Supervisors/ Mentors on specific projects where requested * To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner * To attend regular Team Meetings * To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction Your qualifications: We embrace our game-changers with open arms, people from diverse backg

📌 Customer Service Representative (Barcelona)
🏢 Concentrix Spain Business Process Outsourcing S.L.U.
📍 Barcelona