Job Description

This position is available for a period of 4 months starting in May 2027 until August 2027.

Your Mission:

As an Onsite Concierge Assistant within the Conciergerie & Stay team, you will play a supporting role in managing and assisting our clients on-site with concierge and property-related requests. You will help the team welcome our international clientele in various rented properties while upholding Le Collectionist brand standards. In close collaboration with the Pre-Arrival Team, you will assist in strengthening our network of local partners to offer our clients the highest quality services and experiences.

✨ Your Responsibilities:

Pre-Arrival Preparation

- Take part in property visits where guests are expected.

- Support the Pre-Arrival Team in gathering the necessary information for stay preparations.

- Assist in updating property information in internal tools.

- Contribute to preparing properties (shopping, gifts, amenities) ahead of guest arrivals.

- Help the team establish contact with clients before their arrival.

Guest Welcome and Stay Follow-Up

- Welcome guests alongside the team, ensuring the villa is ready and in perfect condition.





- Participate in villa tours and guide guests through the property’s facilities.

- Be available to assist with concierge requests or service adjustments.

- Observe and learn the procedures for handling and processing payments.

Check-Out and End-of-Stay Follow-Up

- Assist the team to ensure a smooth check-out process and help inspect the property in the presence of guests.

- Contribute to documenting final observations and any potential damages.

- Help follow up on billing and payments in collaboration with the Pre-Arrival Team.

Administration and Payment Management

- Support the team in invoicing and payment collection in collaboration with the Pre-Arrival Team.

- Document property condition observations after guest departures.

⚠️ Schedule and Specifics
Our on-site presence and industry standards require working Saturdays and Sundays (hospitality model), especially during the high season. Work is organized in rotation with the rest of the on-site team, and overtime can be compensated with time off.

Perks

1 day off for your birthday

️ Restaurant tickets up to 4 €.

A laptop

Events all year round

1 day off per month (from 5 months of internship)

📌 Onsite Concierge Assistant (H/F/X) - Internship - Start Date May 2027 - Mallorca (Palma)
🏢 Le Collectionist
📍 Palma