Our client, a fast-growing international e-commerce company scaling multiple brands on Amazon, is looking for an experienced Head of Account Operations to lead its PPC, Account Management, CSM, and Catalogue Coordination functions. This is a senior leadership role with direct ownership of client retention, account health, team performance, and day-to-day operational delivery.
You'll be the primary client-facing CSM and the single point of operational accountability across the account operations function. You'll make sure the right work is being done by the right people, at the right quality, at the right time - while staying close enough to execution to step in when capacity gaps, escalations, or complex account issues require hands-on support.
This role suits someone who combines strong Amazon expertise with excellent client management, leadership, and operational discipline. You should be comfortable making decisions independently, managing multiple priorities, developing people, and taking ownership of client outcomes without needing constant CEO involvement.
About the Company:
The company specializes in high-performance Amazon account and advertising management, trusted by clients for its precision, insight, and results. Serve as the primary client-facing CSM, owning client relationships, satisfaction, retention, and long-term account health.
Identify opportunities to improve client outcomes and support organic account growth.
Maintain strong strategic alignment between client commercial goals and Amazon PPC / Account Management activity.
Strategic Account Management
Set and adapt PPC and Account Management strategy across the portfolio based on Amazon best practices and client objectives.




Regularly review account performance, strategic direction, and key risks.
Ensure PPC and Account Management teams are working toward clear commercial objectives rather than operating in isolation.
Coordinate Catalogue priorities, listing and variation work, and compliance requirements with PPC, AM, and client needs.
Step into complex account situations and provide senior-level strategic guidance when required.
People & Performance Management
Manage, coach, and develop PPC, Account Management, and CSM team members through regular 1:1s, performance discussions, and operational check-ins.
Set clear responsibilities, workload expectations, quality standards, and deadlines across the team.
Address performance, communication, quality, and deadline issues directly and promptly.
Identify capability gaps and recommend recruitment, training, contractor support, restructuring, or replacements when needed.
Build a team culture based on accountability, ownership, proactive communication, and high-quality delivery.
Capacity & Resource Management
Reassign workloads and operational priorities as business and client needs change.
Project Management & Operations
Own day-to-day project management in ClickUp, ensuring clear task ownership, deadlines, and visibility.




Build an operating environment that reduces unnecessary CEO involvement while keeping the business strategically aligned.
Quality Control & Delivery
Quality-control PPC and Account Management outputs against client requirements and internal standards.
Identify recurring quality or delivery issues and address them at the source.
Maintain consistent service quality across the entire client portfolio.
Maintain strong senior-level expertise in Amazon PPC, including Sponsored Products, Sponsored Brands, and Sponsored Display.
Maintain strong Account Management expertise across account health, listing updates, Amazon Ads Console, Seller Central, and Vendor Central.
Use hands-on execution selectively as a safety net rather than as a substitute for effective delegation and team management.
Ensure PPC, Account Management, CSM, and Catalogue Coordination operate as one integrated delivery function.
Coordinate catalogue, compliance, listing, and variation priorities with the Catalogue Manager.
Escalate material commercial, contractual, or client risks to the CEO with clear context and recommended actions.
Extensive hands-on experience in Amazon PPC and Account Management.
Proven experience managing client relationships as a primary CSM, including leading calls and handling escalations.
Strong project management skills and fluency in ClickUp.
Strong quality-control and problem-solving skills.
Excellent written and verbal English communication.
Previous experience in a dedicated CSM role.
15 days paid holiday.
~ Versátil, results-focused hours; we care about output and quality work.
~ A supportive, high-performance, international team.
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📌 Head of Accounts & Operations (Madrid)
🏢 ScaleJet | eCommerce Recruitment agency
📍 Madrid