About SAMY
We weren't built to follow, we were built to lead.
SAMY is the global powerhouse redefining brand communication for a social-first world—helping brands stay relevant, shape culture, and build real connections at the speed the world moves. Since 2013, we've grown from a bold idea into a integral force: 1,200+ experts, 17+ offices, 55 markets, 22+ countries. We launch 40+ campaigns a week, create one piece of content every minute, and generate +$500K in revenue every day.
We are Path Finders: curious, ambitious, and never afraid to challenge what's next.
We don't play it safe. We build what's next.
Instagram | TikTok | Culture page
Role Mission
We are looking for a
Sprinklr Technical Success Manager
to join our team and support the design, configuration and optimization of Sprinklr solutions across social listening, reporting and data workflows.
This is a
dual technical and consultative role : someone who can understand business and client needs, translate them into effective Sprinklr solutions, and is comfortable getting hands‑on with the platform configuration.
Combines the
client-facing and consultative mindset of a Technical Success Manager with the hands‑on capabilities of a Sprinklr Consultant / Platform Specialist .
Key responsibilities
Configure and optimize
social listening models , including taxonomies, queries, topics and classification rules.
Design, build and optimize
operational and executive dashboards and reports
in Sprinklr.
Configure
workflows, alerts and escalation processes
to support the management of insights and incidents.
Ensure
data governance and data quality , including tagging consistency, classification accuracy and taxonomy maintenance.
Translate business and reporting requirements into scalable and technically robust Sprinklr configurations.
Troubleshoot configuration and data-quality issues and continuously identify opportunities to improve the setup.
Document listening models, queries, rules, dashboards, w
📌 Sprinklr Technical Success Manager (Madrid)
🏢 Samy
📍 Madrid