Location: Joaquín Solís 6, bajo, 33209 Gijón (Asturias) Spain
Job Title: Service Supervisor, Field Service
Role Overview

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are recruiting a Service Supervisor for our Field Service team, in the XYZ territory or business, reporting to the XYZ manager. The main goal of the role is to provide day‑to‑day management, training, and engagement for field staff, including employee selection, field training and safety. This individual will also lead operational efforts and ensure superior customer satisfaction.
On a typical day you will:

Ensure field employee safety, quality and compliance
Meet with customers to ensure obligations and expectations are achieved
Direct the performance of field maintenance and contractual service operations
Conduct field education training with field workforce
Maintain customer quality assurance, managing the expenditure of labor and materials
Improve efficiencies,



managing route schedules and callback rates
Provide technical support, working with Service Sales on sales estimation / proposals as required
Authorize repair orders and tracking completion
Lead change to better efficiency and communication
What you will need to be successful (adjust for local regulations)

High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 3 years)
Experience leading a team of technicians is preferred
Elevator industry experience is desired, but not required
Experience with digital applications for managing work teams and products
Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
Strong computer and technology skills, business acumen and a passion for customer service
What’s In it For Me / Benefits (adjust for local regulations)

You will receive a long‑term employment contrac

📌 SUPERVISOR (H/M) ENOR ASTURIAS (Madrid)
🏢 Otis
📍 Madrid