Who We Are

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BYD Group is a leading, high-tech multinational company based in Shenzhen, China. Operating in four core fields: IT, automotive, new energy, and rail transit, BYD employs over 300,000 people worldwide.

At BYD Iberia, we are redefining the future of mobility. As part of the world's leading New Energy Vehicle company, we are committed to building a sustainable, zero-emission future where technology and nature coexist in harmony.

Your Mission
Your mission is to deliver an outstanding customer experience by optimizing after-sales operations, ensuring parts availability, and improving processes across BYD’s dealer network, while driving customer satisfaction, operational efficiency, and continuous improvement.

What You'll Be Doing
- Identify, and implement operational processes and systems required to deliver exemplary service to dealers and customers.
- Facilitate third party parts depot projects including the startup and launch,



determine regional gaps in operating capabilities and support internal stakeholders.
- Identify and implement initiatives for tactical optimization of daily operations, process, and systems for efficiency of transport, warehouse, or service center capacity.
- Support and cooperate with other internal departments and legal resources to ensure that national legislations are met and required reporting concerning parts and accessories to local authorities is submitted punctually.
- Work closely with internal teams, partners, and different service providers to optimize customer communication, process flow and parts availability planning with the app and CRM.
- Partner with sales and service operations in resource planning and process execution, regarding sales forecasting, inventory level and supply chain management.
- Drive a customer-centric approach and deliver a unique customer experience and support that is seamless a

📌 Customer Care Advisor (Madrid)
🏢 BYD EUROPE
📍 Madrid