Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

Por favor, presente su candidatura sin demora si su perfil encaja bien con este puesto, debido al alto nivel de interés.
Join TELUS Digital Bulgaria as a Solutions Consultant with Romanian and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.

We offer:

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- Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs
- 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
- Flight Tickets Covered - we handle your travel to Sofia
- Fully paid training
- Stable job and career development opportunities
- Additional health insurance
- More than fifty benefits and services to choose from
- Positive international working environment
- Support and learning

Key Responsibilities:

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- Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate
- Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers
- Engage customers through multiple channels, including phone, email and chat
- Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols
- Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores
- Collaborate with team members to share best practices and contribute to the knowledge base
- Participate in ongoing training and stay updated on product knowledge and industry trends

What You'll Need:

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- Fluent Romanian and English communication skills
- Strong interpersonal abilities and customer service orientation
- Ability to follow structured guides and pr

📌 Solutions Consultant | Relocation To Sofia, Bulgaria With Romanian And English (Málaga)
🏢 TELUS Digital
📍 Málaga