If you are seeking a team orientated role that promotes development, progression and outstanding service delivery this may be the position for you.

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As a Training Facilitator within a global Service Desk team you will play an important part in a financial, heavily regulated environment. This role designs, schedules, and delivers onboarding, recurring development, and change-driven training while aligning regional trainers to ensure a consistent experience across regions and time zones. The facilitator will partner with Service Desk leadership, Support/Coordination teams, SMEs, and Learning & Development to prioritize training needs, measure effectiveness, and drive continuous improvement.

Job Responsibilities

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- Own the integral Service Desk training calendar, regional schedules, and day-to-day coordination across time zones.
- Align regional trainers and stakeholders to ensure consistent materials, delivery standards, communications,



and coverage.
- Design and maintain training end-to-end (learning objectives, decks/job aids, exercises), ensuring alignment with Knowledge Base documentation and validating content with SMEs.
- Plan and facilitate training sessions as needed (new hire onboarding, ad hoc enablement for releases/product changes, client-driven events, and recurring monthly/quarterly/annual programs).
- Build and administer pre- and post-assessments; track attendance and analyze results to identify gaps and improve content and delivery.
- Support onboarding readiness in partnership with regional teams (new joiner communications, confirming equipment readiness, coordinating access request actions), plus training on tools, products, and phone/customer etiquette.
- Provide clear leadership reporting on attendance, participation, and training outcomes.

Required Qualifications, Capabilities and Skills:

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- Strong tr

📌 Workplace Solutions (Barcelona)
🏢 Aumni
📍 Barcelona