The project is focused on building an enterprise-grade AI Agent Platform from the ground up. The platform will provide a standardized foundation for developing, deploying, orchestrating, securing, and observing AI agents across multiple teams and use cases.
The initiative covers the full agent lifecycle and brings together agent orchestration, observability, security, governance, integrations, evaluation, and platform engineering. Engineers joining the project will have an opportunity to influence key architectural and technical decisions and contribute to a new platform rather than maintaining an existing solution.
Skills:

New Relic administration at scale (management account, cross-account setup)
NRQL — cross-account queries aggregating telemetry from multiple project tenants
Dashboards-as-code and alert-policy-as-code (Terraform New Relic provider, Crossplane)
New Relic alert policies routed to Opsgenie (ServiceNow later)
OpenTelemetry / ADOT consumption fundamentals (OTLP and Firehose ingestion into New Relic)
Experience:

6+ years of observability or SRE engineering




New Relic (or equivalent SaaS observability) operated as a multi-tenant consolidation layer
Cross-account / cross-tenant telemetry aggregation and reporting
Working within a Technical / Business / Audit observability segregation model
Nice to have:

AWS Bedrock AgentCore observability (Transaction Search, GenAI Observability)
Crossplane-based provisioning of observability resources
Responsibilities:

Design and operate a

multi-account New Relic observability environment , consolidating telemetry from multiple project tenants.
Build

cross-account NRQL queries, dashboards, and reporting

for centralized operational visibility.
Implement

dashboards-as-code and alert-policy-as-code

using Terraform and Crossplane.
Configure and manage

New Relic alert policies and routing to Opsgenie , with future integration into ServiceNow.
Support ingestion of telemetry into New Relic through

OpenTelemetry/ADOT,

📌 Senior Observability Engineer (Madrid)
🏢 Intellias
📍 Madrid