Make every customer interaction count.
Are you a native Dutch speaker who enjoys helping people, finding solutions and delivering outstanding customer experiences?
Join ADM Value Barcelona and become part of an international team supporting the loyalty programme of a major airline. You will help customers make the most of their membership, understand their benefits and enjoy a smooth, positive experience at every stage of their journey.
This is a customer service role focused on quality, problem-solving and customer satisfaction — no sales targets.
What will you do?
As a Customer Experience Specialist, you will be a key contact for members of an international airline loyalty programme.
Your day-to-day responsibilities will include:
- Customer support: Respond to customer enquiries in Dutch via email and other communication channels.
- Loyalty programme assistance: Help members understand their accounts, miles, rewards and membership benefits.
- Travel-related enquiries: Provide guidance on bookings and services connected to the loyalty programme.
- Problem-solving:



Investigate customer issues, manage complaints and follow up until a solution is reached.
- Customer experience: Deliver clear, professional and personalised support in every interaction.
- Accurate documentation: Update customer records and document interactions using CRM tools.
- Service quality: Follow established procedures and contribute to continuous improvements in customer satisfaction.

What are we looking for?
We are looking for someone who combines excellent communication skills with a genuine commitment to customer service.
You will be a great fit if you:
- Have fluent written and spoken Dutch skills.
- Have a professional level of English.
- Enjoy communicating with people and finding practical solutions.
- Are customer-focused, organised and attentive to detail.
- Feel comfortable working with digital tools and computer systems.
- Can adapt to an international, fast-paced working environment

📌 Dutch-Speaking Customer Experience Specialist (Barcelona)
🏢 Adm Value Barcelona
📍 Barcelona