Job Requisition ID # 26WD
As a Client Services Specialist, you will be a critical part of Autodesk’s frontline support, ensuring our customers’ requests are actioned with a sense of urgency, care, and understanding. You will be responsible for ensuring that customer and partner problems are properly analyzed, documented, and resolved with the goal of creating an exceptional experience in an environment of shared team knowledge. This role requires comfort and proficiency with Windows computers and familiarity with Microsoft Office products
Responsibilities Ensure Autodesk customers have immediate access to all software products purchased which may include troubleshooting Autodesk back-office systems or leveraging third party tools to view customer’s machine to determine root cause of access issues
Communicate with customers/partners across multiple modalities; including but not limited to phone, chat, and email (web and Outlook)
Ensure high-level of customer /partner satisfaction.
Receive, investigate, and respond to support needs; including order processing and inquiries related to presales, product access,

📌 Client Services Specialist (Barcelona)
🏢 Autodesk
📍 Barcelona