The PositionAs a Mid-Market/Enterprise Customer Success Manager, you will act as a trusted advisor and advocate for our customers, taking full ownership of the entire customer lifecycle from initial onboarding to an established, long-term partnership.
In this role, you will bring deep expertise in lifecycle management, with a sharp focus on driving customer retention, mitigating churn, and executing structured business reviews and success plans.
You have a proven track record of managing complex implementation projects for a medium-sized book of clients, alongside a keen ability to understand diverse client needs, identify growth opportunities, and deliver targeted solutions.
A natural and meticulous problem-solver, you are passionate about executing strategies across various technical scenarios and customer verticals.
Additionally,



you possess exceptional, well-structured English communication skills, allowing you to seamlessly navigate, present to, and build strong relationships with stakeholders at every level of your business portfolio.Role ExpectationsDemonstrated experience as a Customer Success manager.Adaptive Portfolio Re-prioritization: Stays completely on top of a defined book of business despite high volume and constant change, re-prioritizing tasks quickly to maintain a consistent communication flow, QBR cadence, strict Vitally hygiene, and keeping CSAT and responsiveness at required company standards.Rigorous

📌 Customer Success Manager (Cartagena)
🏢 Remote
📍 Cartagena