Job Summary
Werfen has recently set up a Service Management Office. As a trainee you will have the opportunity to gain hands-on experience in IT Service Management as Werfen has implemented an enterprise-wide IT Service Management framework. With this, processes like Incident, Service Request, Change and Problem Management have been introduced following industry best practices (ITIL), policies and procedures. Now the team has started to work on the next phases of the ServiceNow roadmap.

Key Accountabilities
As a trainee you can join this exciting journey by supporting the team by:
•Support the configuration and continuous improvement of ServiceNow Performance Analytics, e.g., assisting in designing and maintaining KPIs, indicators, breakdowns, and dashboards
•Collaborate with stakeholders to gather and document reporting requirements
•Ensure data quality and consistency across dashboards and reports
•Help analyze trends and provide insights to support decision-making
•Assist in troubleshooting and resolving issues related to Performance Analytics




•Support data collection jobs and indicator configuration
•Contribute to documentation and knowledge sharing

Networking/Key relationships
• Leadership team of Integral Technologies and Services
• Diverse stakeholders from IT team
• End users

Minimum Knowledge & Experience required for the position:
• Student in the area of Information Technology, Economics, ADE or similar
• Good understanding of data analysis, reporting, and Performance Analytics concepts, including KPIs, dashboards, and data visualization
• Interest in working with analytics-driven solutions
• Previous knowledge or experience with ServiceNow is desirable

Skills & Capabilities:
• Ability to work independently and take decisions in alignment with project team
• Good communication and organizational skills
• Being analytical, organized and collaborative
• Fluent English is mandatory

Travel requirements:
No

Individual Contributor Core Competencies:
Managin

📌 Trainee for IT Service Management – focus Performance Analytics (España)
🏢 Werfen
📍 España