PMO Specialist / PMO Lead / PMO Coordinator

Location: Barcelona, Spain

Business travel: Required

At K-LAGAN, we are looking for a PMO Specialist / PMO Lead / PMO Coordinator to join an international project focused on the deployment of a Genesys CCaaS (Contact Center as a Service) solution.

In this role, you will coordinate project management activities across IT and business teams, ensuring effective planning, monitoring, risk management and alignment with business objectives. You will work closely with program leadership and stakeholders across different countries and functions to support the successful delivery of a customer service transformation initiative.

What will your responsibilities be?
• Coordinate and monitor project activities, milestones, deliverables and dependencies across the program.
• Support project planning, scheduling and resource coordination using tools such as Microsoft Project, Smartsheet or equivalent.
• Track budgets, KPIs, project progress and delivery performance, providing regular updates to program leadership.
• Identify and manage risks, issues,



dependencies and change requests at program level.
• Prepare executive reports, presentations and project status updates using Excel and PowerPoint.
• Facilitate communication and collaboration between IT, business, operations and customer service teams.
• Support the coordination of geographically distributed teams in an international environment.
• Ensure alignment between project objectives, business priorities and delivery plans.
• Contribute to change management initiatives and user adoption activities.
• Support Agile, Waterfall and hybrid delivery methodologies, ensuring effective governance and execution throughout the program.

What are we looking for?
• Proven experience in PMO, program management or project coordination within complex, large-scale transformation programs.
• Experience in CCaaS, Contact Center, Customer Experience (CX) or Customer Service transformation projec

📌 PMO Coordinator (Barcelona)
🏢 K-Lagan
📍 Barcelona