Summary Of Position

The Planning Success Partner (PSP) plays a key role in supporting the organization by ensuring high-quality customer experience throughout the digital treatment planning journey. Working closely with the digital planning team, the PSP serves as a liaison between the doctor and internal planning teams, helping to clarify treatment goals, address customer inquiries, and ensure that treatment setups align with both customer expectations and clinical protocols. By fostering effective communication, the PSP contributes to improved treatment outcomes, higher customer satisfaction, and overall operational efficiency.

Essential Functions And Duties

To successfully perform this role, the individual must be able to carry out the following duties effectively and consistently:

Perform orthodontic digital treatment plans quality check and case modifications.

• Thoroughly evaluate patients' treatment plans, ensuring alignment with internal company protocols, case prescription, additional instructions and clinical preferences.




• Conduct in-depth assessments of treatment requirements and execute case modifications as needed using company software.

Provide orthodontic customer support.

• Provide outstanding proactive and reactive support to providers, ensuring prompt, clear, and high-quality responses to their inquiries while maintaining excellent service standards.

Clinical preferences analysis and setup calls.

• Leads preference setup calls and identifies opportunities for alignment or coaching with providers; may support others team members in handling complex providers.

Cross-functional collaboration.

• Collaborate seamlessly with teams across various departments to ensure a seamless and world-class experience for providers. Proactively engage with other roles when necessary to address concerns, provide valuable insights, and ensure exemplary experience for all parties involved.

Quality agreement.

• Demonstrate ongoing commitment to advanced orth

📌 Planning Success Partner (Madrid)
🏢 Straumann Group
📍 Madrid