Organization- Grand Hyatt Barcelona

Summary

FRONT DESK TRAINEE (Internship) – Grand Hyatt Barcelona

Would you like to be the first smile that welcomes guests to unforgettable experiences in a luxury hotel?

Step into the exciting world of Front Office at Grand Hyatt Barcelona, a 5-star luxury hotel where exceptional service, attention to detail, and genuine care create memorable stays for guests from around the world.

We are looking for a Front Desk Trainee to join our Front Office team. This internship opportunity is adecuado for students who are passionate about hospitality, guest service, and hotel operations, and who are eager to gain hands-on experience in an international and dynamic environment.

As part of our team, you will be one of the main points of contact for our guests, helping to create exceptional experiences from arrival to departure while learning first-hand how one of the most important hotel departments operates.

At Hyatt, our purpose is "to care for people so they can be their best."

What You'll Do

As a Front Desk Trainee, you will have the opportunity to:





• Welcome guests and provide a warm, professional, and personalized arrival experience.
• Assist with check-in and check-out procedures following Hyatt service standards.
• Handle internal and external telephone calls in a professional and efficient manner.
• Respond to guest inquiries, requests, and needs with a service-oriented approach.
• Provide information about hotel facilities, services, and guest experiences.
• Stay informed about local attractions, events, and activities to assist guests throughout their stay.
• Collaborate closely with Housekeeping, Reservations, Guest Services, Events, and other departments to ensure a seamless guest experience.
• Learn and apply Front Office operational procedures and Hyatt brand standards.
• Support the resolution of guest concerns and follow up on requests proactively.
• Contribute to creating memorable experiences that exceed guest expecta

📌 Front Desk/ Reception Trainee (Barcelona)
🏢 Grand Hyatt
📍 Barcelona