Head of Marketplace Supply Chain & CX
ADEO, WHO ARE WE?
ADEO is an international community of companies (Leroy Merlin, Weldom, Tecnomat...) of 115,000 leaders with a shared goal: being useful to the inhabitants of the world. Based at our group headquarters, our mission is to support our brands worldwide. In a transforming retail sector, our ambition is to reinvent our usefulness to inhabitants and tackle the challenge of building the global platform for home improvement and living.
The Omnicommerce Department aims to deliver the best omnichannel experience to our customers. To achieve this, our teams work closely with Digital and Data teams to develop optimal digital solutions tailored to the needs of our customers and colleagues.
? CONTEXT
Launched in 2020, Adeo Marketplace Services is a integral entity dedicated to developing marketplaces across Adeo's brands and countries, providing customers with an expanded product range through a top-tier specialist omnichannel experience. Over the course of six years, we have successfully launched six Leroy Merlin marketplaces across Europe.
Operating as a true centre of digital and data excellence, the Adeo Marketplace Services team combines an entrepreneurial mindset and rigorous standards, enabling the marketplace to establish itself among market leaders and drive rapid growth.
? YOUR MISSION
As Head of Marketplace Supply Chain & CX and AMS Co-Lead, you will join the Global Marketplace Executive Committee (AMS ExCo). You are responsible for shaping and delivering the end-to-end customer journey and experience across all ADEO marketplaces.
Your Core Philosophy: Start with the Customer. This role goes far beyond traditional Supply Chain management. You start with what customers truly expect and where their pain points lie, define the ideal customer journey, and then build the required Supply Chain, Customer Care, and digital experience to deliver it.
You will drive the mission across 4 core pillars:
• Customer Experience & Str
📌 Head of Supply Chain (España)
🏢 ADEO
📍 España