Company Description
SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.
Our brand promise – “when you need to be sure” – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and a portfolio of trusted specialized brands, including Applied Technical Services, Brightsight, Bluesign and Nutrasource.
Job Description
We are looking for an experienced IT Service Delivery Manager to lead the end-to-end delivery and management of custom applications across SDLC.
You will lead multidisciplinary technical teams, connecting business priorities with application development,
maintenance and operations. The role requires strong service management and Agile delivery capabilities, together with sufficient technical knowledge to contribute effectively to application, architecture and production discussions.
You will manage key stakeholders, follow up on delivery commitments and improvement actions, and provide regular service status reports covering performance, progress, risks, issues and KPIs.
This is not a purely administrative role. You will have overall ownership of the services under your responsibility, including delivery, quality, application stability, risk management and continuous improvement.
Key Responsibilities
• Manage the end-to-end lifecycle of custom applications across SDLC.
• Lead multidisciplinary teams, including Developers, Architects, QA Engineers and Business Analysts.
• Manage roadmaps, backlogs, releases, capacity, dependencies and delivery commitments.
• Ens
📌 IT Service Delivery Manager (Madrid)
🏢 SGS
📍 Madrid