The HMO Administration & HR Shared Services Specialist is responsible for coordinating employee healthcare/HMO administration and supporting the effective delivery of HR Shared Services.
The role manages day-to-day HMO services, resolves escalated employee medical-service issues, coordinates healthcare providers and other HR service vendors, supports employee welfare and related shared-service activities, and provides accurate utilisation and management reports. The role is also expected to identify opportunities to improve service quality, employee experience and operating efficiency.
Key Duties & Responsibilities
1. HMO & Medical Scheme Administration
• Administer the organisation's employee medical/HMO programme.
• Serve as a key liaison between employees, HMOs, healthcare providers and internal HR stakeholders.
• Handle and resolve escalated employee HMO and medical-service issues.
• Monitor service delivery by healthcare providers and escalate recurring service gaps.
• Maintain appropriate employee HMO records and support enrolment/employee information updates.
• Monitor HMO utilisation and prepare periodic utilisation reports and management updates.
• Support reviews of HMO/provider service performance and identify opportunities for improved employee experience and cost effectiveness.
• The company's existing specification explicitly includes administration of employee medical/HMO programmes and resolution of escalated issues, healthcare-provider management, utilisation statistics and continuous improvement.
2. HR Shared Services
• Support the effective administration of employee welfare programmes.
• Coordinate employee-service requests and ensure timely resolution or escalation.
• Support expatriate leave administration and related logistics where required.
• Facilitate local and international travel arrangements for employees and visitors.
• Support year-end employee activities and other approved welfare/engagement programmes.