At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
The Mission
At Roche, we are passionate about improving patients' lives and we are courageous in our decisions and actions; we believe that good business means a better world. That is why we come to work every day. We are committed to scientific rigor, ethics, and access to medical innovation for all. We do this today to create a better future.
The position is in the Service Area, where we strive to achieve excellence for our customers by placing all our knowledge and team of highly qualified professionals at their disposal,
so that they enjoy a customer experience that matches their needs and the expectations of a leading integral company in its sector.
As Service Area Manager, you will be responsible for ensuring technical and operational excellence across all RDE solution segments, aligned with market needs, and for enhancing our service offering for our customers. This will include developing appropriate service models to ensure the success of solutions installed for our customers, and responsibility for guaranteeing excellence in all activities related to field service, repair, maintenance, modifications, installations, and applications.
Likewise, you must support pre-sales and sales activities that guarantee the achievement of RDE objectives while ensuring the best customer experience. This includes working jointly with Key Account Managers and the zone's Commercial Lead to ensure the best customer experience based on strategy and commercial prioritization.
Additionally, you must also accelerate
📌 Service Area Manager (España)
🏢 Roche
📍 España