ZBD is fintech built for the games industry: a regulated money layer that lets games platforms move real money in, around and out of their platforms without becoming payments companies. ZBD has raised ~$90M from Kingsway Capital, The Raine Group, Aream & Co, Square Enix, Lakestar and Blockstream Capital Partners.
We are building our Customer Success function for a new business stream: Embedded payouts and Embedded Accounts.
You will be the founding Customer Success leader for ZBD's payments business, owning the customer journey from signed contract through integration, first transaction, ongoing account health and expansion. You will build the operating model yourself before building the team around it. FYI - we have a customer success playbook, but it was written for mobile rewards.
This is not a traditional SaaS Customer Success role. Our customers are moving real money, so success depends on getting the operational, technical, compliance and commercial pieces working together.
You will define how a customer goes from contract to live payouts, how we support them once money is moving, and how we grow them into additional rails, geographies, titles and Embedded Accounts.
In year one, you will do much of this yourself. As the customer base grows, you will hire and lead the team that delivers it.
You will be a player-coach and the owner of the function: building the playbooks, tooling, reporting and operating model while personally managing the first strategic customers.
This is a role for someone who wants to build a function from first principles - and who is comfortable being the person customers call when money needs to move and something has gone wrong.
What you will do
Build and deliver
• Support the sale: Join BD calls to speak to how we onboard, operate and support; help prospects and their finance and compliance teams get comfortable moving money with ZBD.
• Own the customer li
📌 Head of Customer Success: Payments (España)
🏢 ZBD
📍 España
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.