As Experience Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and integral sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
Duties and Responsibilities
I will assume full responsibility for the efficient operation in the following:
• Acts as a mentor for rest of Experiences hosts and manages by supervising, guiding and motivating them.
• Plan and manage the successful implementation of departmental and resort training plan.
• Monitors and conducts excursions and activities inside and outside of the resort in a safe and efficient manner that provides a high standard of service to the guest.
• Provides accurate information about available activities at the resort, gym usage,
equipment usage rules and regulations.
• Ensures Experiences hosts gives exceptional service to go beyond the expectations of all guests.
• Reports any damage or excessive wear for proper replacement of recreation equipment to Manager.
• Maintains knowledge of all emergency evacuation drills according to resort policies.
• Reports any health or safety hazards.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.
• Effectively carry out service recovery or charge our hosts to do so in the event of guest complaints.
• Responsible for inspecting Experiences department on a regular basis and ensuring any maintenance and product improvements are actioned within the designated time frame.
• Lead a team of engaged and experienced hosts to provide the Six Senses exceptiona