Workforce Management | People Leadership | Operations

At Allianz Partners, we are looking for a Scheduling Manager to lead a team of Workforce Management (WFM) Schedulers and play a key role in ensuring the right people are in the right place at the right time. This position combines people leadership, workforce optimization, analytics, and operational partnership to support service excellence across multiple business units and geographies.

What You Do

As Scheduling Manager, you will be responsible for leading workforce scheduling activities across your assigned regional scope, ensuring schedules are optimized, compliant, and aligned with operational requirements. You will act as a trusted partner to Operations, HR, and Workforce Management teams, helping drive business performance through effective workforce deployment.

Key responsibilities
• Leading and developing a team of WFM Schedulers.
• Translating workforce capacity plans into optimized schedules that support operational and service-level objectives.
• Balancing customer demand, workforce availability,



regulatory requirements, and employee needs.
• Partnering with Operations leaders to support workforce deployment decisions and operational planning.
• Ensuring compliance with labour legislation, working time regulations, company policies, and workforce governance standards.
• Monitoring and reporting on key WFM metrics including SLA, AHT, ASA, adherence, shrinkage, occupancy, and overtime.
• Identifying opportunities to improve workforce utilization, productivity, and employee experience.
• Driving continuous improvement and promoting data-driven decision-making across the scheduling function.

What you bring

Experience & Qualifications
• Bachelor's or Master's degree in Business Administration, Operations Management, Human Resources, Industrial Engineering, or a related field.
• Minimum 7 years of experience in Workforce Management, Scheduling, Workforce Planning, or a similar operational environment.

📌 Scheduling Manager (Madrid)
🏢 Allianz Insurance
📍 Madrid