Introduction
At Qatar Airways, we are committed to delivering exceptional customer experiences and operational excellence across our integral network. Join a team that represents the airline at the airport and supports a safe, secure, and seamless passenger journey.
About the Role
As a Senior Airport Services Agent based in Madrid, Spain, you will provide high quality customer service to passengers during check-in, boarding, arrivals, baggage services, and other airport operations while ensuring compliance with safety, security, and operational standards.
This role is a 6 month temporary contract with possibility of extension.
Key Responsibilities:
• Act as a key point of contact for customers, stakeholders, and airport partners requiring operational assistance.
• Support safe, secure, and efficient airport operations in line with company policies and regulatory requirements.
• Monitor check-in and boarding activities to ensure service standards are consistently delivered.
• Handle customer queries, service recovery cases, and claims in a professional manner.
• Liaise with ground handling agents and operational partners to support day-to-day activities.
• Perform assigned aircraft turnaround and operational checks to support safe operations.
• Assist arriving and departing passengers, including directing them to airport facilities and services.
• Complete required pre-flight and post-flight administration and reporting activities accurately and on time.
• Support verification and documentation checks in accordance with company procedures.
• Ensure passengers receive efficient assistance while maintaining the highest safety and security standards.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a par