NTT DATA is seeking a ServiceNow Business Analyst (ITSM) to join the ServiceNow Practice in Madrid. You will gather, translate, and manage business requirements from stakeholder workshops through to development stories, testing, and release sign-off.As a bridge between business and technical delivery, you will own the requirements backlog, write high-quality user stories and acceptance criteria, and support testing activities including UAT.
📌 ServiceNow ITSM BA — Drive IT Operations (Madrid)
🏢 NTT DATA
📍 Madrid
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