Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field
Join a integral company, winner of hundreds of industry awards
Top reasons to work with TDCX Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field
Join a global company, winner of hundreds of industry awards




What is your mission? -Your mission will be to provide exceptional customer care and support to care organizations to ensure tens of thousands of people experience the freedom and peace of mind they deserve.
-Handle customer support phone calls from care organizations using the medicine dispensing robots and the connecting administrative system (Telecare system). Callers are workers in these care organizations, typically nurses, other caregivers, and system administrators.
-Provide high-quality assistance to customers with their various questions related to (for instance) using and refilling robots, handling alarms, and operating the Telecare system.
-Remote corrections and other alarms in the background system. These remote corrections are generated and handled 24/7 to ensure smooth uninterrupted service for our customers and end users.
-Escalating possible issues to tier 2 when unable to resolve the issue.
-Prioritize and coordinate tasks and assignments.
-Documenting each call with relevant and necessary information.
Who are we looki

📌 Customer Service Specialist with Norwegian (Barcelona)
🏢 Tdcx
📍 Barcelona