Dutch Speaking Customer Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities within the Customer Support Services sector, ensuring every candidate finds a role that aligns with their professional ambitions and lifestyle preferences.
Job Overview We are currently seeking a talented individual for the Dutch Speaking Customer Support Specialist position in Bulgaria. This is a unique opportunity to join a vibrant, multinational team in Sofia, where you will provide high-quality assistance in a fast-paced Customer Support Services environment while enjoying a fully supported international career transition.
Key Responsibilities Deliver exceptional omnichannel support to Dutch-speaking clients, maintaining the highest standards of the Customer Support Services industry




Resolve complex inquiries and technical issues through effective communication and proactive problem-solving
Maintain detailed and accurate records of all customer interactions in the company database
Collaborate with international teams to optimize workflows and enhance the overall customer experience
Stay updated on product knowledge and service policies to provide accurate and relevant information to clients
Consistently meet and exceed individual and team performance targets to ensure service excellence
Contribute to the positive and collaborative culture of the Sofia office
Requirements Native or fluent Dutch (spoken and written) is mandatory for this role
Valid EU passport is required for all candidates seeking Dutch-speaking jobs in this location
Strong proficiency in English to ensure effective communication within our general team
Passion for Customer Support Services and a genuine desire to help others
Excellent interpersonal skills and a professional attitude toward client r

📌 Dutch Speaking Customer Support Specialist (Madrid)
🏢 Mercier Consultancy MD
📍 Madrid