15 oct
|
CloserHire
|
España
German-speaking role in Spain (remote). €22,500 per year (gross). At a glance * Location: Spain (remote) * Work model: Work From Home * Languages: German * Salary: €22,500 per year (gross) * Start: ASAP * Relocation: not offered for this role Perks worth knowing about * Private Health Cover * Paid Training * Work From Home About the role CloserHire is partnering with a leading general customer experience provider to recruit German-speaking Technical Support Advisors for a fully remote role within Spain. This opportunity is ideal for candidates with a technical mindset who enjoy helping customers, solving problems, and working in an international, fast-growing environment. You will support dealers and end users, delivering high-quality technical assistance while contributing to a positive and professional customer experience. What you'll do * Act as the first point of contact for dealers and end users via phone and email * Troubleshoot technical issues and provide clear, accurate solutions * Educate customers on product usage, updates, and best practices * Create, manage,
and follow up on support tickets to ensure resolution * Collaborate with internal teams to handle complex or escalated cases * Maintain accurate customer records and documentation in internal systems * Ensure service quality, professionalism, and adherence to support procedures What we're looking for * Fluent or bilingual * German (C1/C2) with advanced English * Minimum 2 years of experience in customer service or technical support * Strong communication and active listening skills * Ability to take ownership of cases and drive them to resolution * Comfortable working in a customer-facing, problem-solving environment * Organized, detail-oriented, and confident using support tools and systems * Motivated, adaptable, and eager to learn * Currently based in Spain * Comfortable working independently in a remote environment Salary €22,500 per year (gross) One honest note on Barcelona: rents are higher tha
📌 German-Speaking Technical Support Advisor – Spain (España)
🏢 CloserHire
📍 España