Portuguese Speaking Customer Care Experts About Mercier Consultancy Group Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and BPO solutions. We specialize in connecting top-tier talent with world-class organizations, providing expert guidance for those seeking professional growth in rewarding, high-impact roles. Job Overview We are currently recruiting for the Portuguese Speaking Customer Care Experts position in Greece, a unique opportunity for language professionals to advance their careers within the vibrant Customer Support Services industry. This role offers an immersive professional experience for candidates looking for high-quality Portuguese-speaking jobs in an international environment. Key Responsibilities * Deliver exceptional support to clients via phone, email,



and live chat within the Customer Support Services sector * Maintain high levels of customer satisfaction by resolving inquiries efficiently and professionally * Represent prestigious international brands while upholding the highest standards of service excellence * Document all interactions accurately within the internal database system * Collaborate with cross-functional teams to identify service improvements and process efficiencies * Participate in ongoing training sessions to stay updated on product knowledge and communication best practices * Provide personalized assistance to ensure long-term customer loyalty and positive brand perception Requirements * Native or fluent Portuguese (spoken and written) is required for this role * Excellent command of the English language to facilitate international communication * Valid EU passport (mandatory) * Strong empathy, active listening, and problem-solving abilities suited for the Customer Support Services industry * Ability to thrive in a remote work environment while remaining fully engaged with the team * Previous experience in customer-facing roles is considered an advantage Ben

📌 Portuguese Speaking Customer Care Experts (España)
🏢 Mercier Consultancy MD
📍 España