Your Tasks
One of the missions of our IT Service Management function is to provide, monitor, and analyse operational IT related KPIs from the teams developing and deploying Mediamarkt business applications. It also creates role-based dashboards and regular reports.
Within the IT Service Management team, we are looking for an enthusiastic IT Service Manager who will own the relationship with some of the product teams and our country organizations. The IT Service Manager will develop operational dashboards focusing on most important IT Operational KPI ?s.
She/He will help the product teams in getting new insights from data, analyse and visualise their performance to enable smarter decisions and better products & services support and delivery.
Furthermore, he will be responsible for managing all projects in cooperation with other units, that interface with IT service management.
IT Service Manager will also act as Manager on Duty in case of Major incidents. This implies being on-call 1 week out of 7.
Your Profile
Must have:
Project management experience:



ability to drive complex projects cross-country and cross-functional
5 years' Experience in IT Operations and IT Service Management
Knowledgeable in ITIL
Previous experience using BI tools like PowerBI, Tableau or google looker studio
Strong analytical and communication skills, data-oriented personality
High Level of English
Good to have:
Knowledgeable on Agile / Scrum / Iterative Development
Visual Analytics Tools (Tableau, Power BI, Google looker studio, others)
Project Management
ITIL certification
German Skills
About Us
MediaMarktSaturn is Europe's leading consumer electronics retailer. It sees itself as a partner, daily companion and navigator for its customers in the digital world. Its over 1,000 MediaMarkt and Saturn stores are closely integrated with their online shops. MediaMarktSaturn has a total headcount of more than 60,000.
MediaMarktSaturn Technology is working on making Europe's number one consumer elect

📌 It Service Manager Specialist (Laza)
🏢 Mediamarktsaturn
📍 Laza