We are looking for a full time
Customer Support Specialist
with passion for technology. With this position you will work in a dynamic team at our office in Barcelona.
You will join a team of 8 colleagues dedicated to
UKI (United Kingdom & Ireland)
, based in Barcelona and you will report to the Regional Team Leader.
What you'll be doing:
Provide product information and effective technical and administration support through multiple channels (phone and email);
Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior;
Proactively manage customer expectations;
Constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities;
Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers.
What do we expect from you?
There is no set route to become a Customer Support Specialist,



but to be successful in this role this is the kind of profile we have in mind:
You already have a successful experience in a similar role;
Impeccable written and verbal communication skills in English, with experience in the UKI market;
Good interpersonal and customer service skills, keeping the customer at the heart of everything you do;
Eager to learn new products and technologies and utilize your knowledge in a practical way;
Ability to be both proactive and reactive, and remain detail-oriented even under pressure;
Ability to follow standard processes and practices within set service levels;
You are a team player;
Previous experience with CRM systems (such as SalesForce) is an advantage.
Why you'll love working for us:
The chance to work in a fast moving, innovative and international team, dealing with different countries and cultures;
A company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job everyday if you

📌 Customer Support Specialist (Laza)
🏢 Webfleet Solutions
📍 Laza