Altorecruit is supporting an

international industrial manufacturer within the plastics and advanced materials industry

in the recruitment of a

Customer Service Manager

for its manufacturing site in the Girona area.
The position will play a key role in ensuring an excellent customer experience, coordinating the Customer Service function and acting as the main link between

customers, Sales, Production,
Planning, Logistics and Supply Chain .
We are looking for someone with a strong customer-oriented mindset who is also comfortable working within an industrial and manufacturing environment.
Main Responsibilities:

Coordinate and oversee the day-to-day activities of the

Customer Service function .
Ensure efficient management of the complete

order-to-delivery process , from order entry through production, shipment and invoicing.
Act as a key escalation point for customers regarding orders, deliveries, availability, lead times and service-related issues.
Work closely with

Sales, Production, Supply Chain, Planning, Logistics and Finance





to ensure customer requirements are correctly understood and fulfilled.
Monitor customer orders and proactively identify potential delays, shortages or operational issues.
Coordinate priorities between commercial requirements and plant capabilities.
Maintain regular communication with customers regarding order status, delivery dates and any relevant changes.
Handle and coordinate customer complaints and service incidents, ensuring appropriate internal follow-up and resolution.
Support the commercial team by providing information regarding availability, production lead times, orders and deliveries.
Develop and monitor relevant

Customer Service KPIs , identifying opportunities to improve service levels and internal processes.
Contribute to the continuous improvement and standardisation of Customer Service procedures.
Ensure accurate customer and order information within the company's ERP and internal systems.
Promote strong collabora

📌 Customer Service Manager (Madrid)
🏢 Altorecruit
📍 Madrid